Returns

• Returns Housekeeping: Keeping Up to Date at Swap

  Maintaining an organised returns process ensures smooth workflows and reduces potential issues. An efficient ret...

• Returns: Quick Start Guide

  This guide serves as your starting point for managing returns using Swap. It combines a quick reference overview...

• Returns: Overview of Key Features

  This guide details Swap Returns' Key Features. It offers a peek into each feature and shows how it can benefit y...

• Custom Return Window Feature

  With the release of the Custom Return Window functionality, managing returns has become more dynamic and tailore...

• Edit Return Feature

  Customers can edit previously requested returns as long as the item hasn’t been sent back to the store. This fea...

• How to Update Shopify Access Scopes for the SWAP Portal

  To keep your SWAP Portal running smoothly and ensure full compatibility with Shopify’s latest API updates, you’l...

• Adding Portal Entry Text

  This guide will walk you through the steps to add or change your portal entry text.   1. Open the Returns drop...

• Customising Shop Now/Shop Later Texts

  Instead of issuing a refund, offer customers the option to select a gift card, keeping the value within your bus...

• How to Add Countries For International Returns

  This guide will walk you through the process of adding countries for international returns.   1. Go to the Sw...

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• How to Use Pre-Populated Fields

  Pre-filling fields in the return portal URL is an effective feature to improve your customers' return process. A...

• Different Return Windows for Different Products

  Not all products are the same, and a one-size-fits-all return window may not suit every item in your store. The ...

• How to Add a Product Tag on Shopify

  You can use Shopify tags to streamline your returns process. You can target Shopify tags with Advanced Rules and...

• How to Extend the Return Window for Specific Periods

  A return policy is a cornerstone of any e-commerce business. It reassures customers, builds trust, and helps clo...

• Create RMA (Override Postage Fees)

    Swap allows you to set various return, exchange, and credit postage fees. However, we understand the need f...

• Create RMA (Override Return Window)

  Swap automatically enforces your brand's return window policy, ensuring that customers cannot initiate a return ...

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• How to Create Additional Labels

  Swap provides one return label per return request by default. However, a single label is not always sufficient w...

• DHL US Collections

  We don't offer DHL Collections in the portal, but you can add the link and info about DHL collections on the por...

• Royal Mail Collections

  Currently, Royal Mail Collections are not offered in the portal. However, you can add the link and info about Ro...

• Accessing your Customer’s Shipping Label and Tracking

  It’s possible to download a copy of a customer’s return label (and commercial invoices where relevant) and check...

• Letting Customers Use Their Own Label For Returns

  Providing your customers the option to return items via their ‘Own Label’ means they can purchase their own ship...

• Returns: Analytics Dashboard

  The Returns Analytics Dashboard provides an overview of your returns and exchanges, offering insights to optimiz...

• Webhook for Return Data

  The advanced rule’s action Trigger a webhook with the return data will send the following data to a URL indicate...

• Quality Control: Unexpected Return

  Name /quality-control-unexpected-return     Method POST     URL parameters Name Mandatory Type Description ...

• Quality Control: Expected Return

  Name /quality-control-expected-return     Method POST     URL parameters Name Mandatory Type Description ...

• /rma_search (version 1)

  Name /rma_search     Method GET     Request Name Mandatory Type Description api_token yes string API ke...

• /rma (version 1)

  Name /rma     Method GET     Request Name Mandatory Type Description api_token yes string API key provi...

• /returns (version 1)

  Name /returns     Method GET     Request Name Type Mandatory Description api_token string yes API key p...

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• Gorgias x Swap Integration

  With Swap’s integration in Gorgias, streamline support by accessing all return-related details directly within y...

• Mintsoft x Swap Integration

  This integration allows you to streamline your logistics and inventory management processes and get the most out...

• Klaviyo x Swap Integration

  Swap provides pre-built email notifications that can be accessed in your dashboard. However, you can supplement ...

• Store Credit in Swap - Accounting

  At Swap, we enable you to retain revenue by letting you incentivise your customers to take a store credit in the...

• Advanced Rules

  Advanced rules allow further customisation of the way returns are processed. They can often replace the traditio...

• Adding a New User to Swap

  To give others access to your Swap Dashboard, you can add them as a user. In the Swap Dashboard, on the left, ...

• Troubleshooting Issues With Returns

  At times, you may encounter issues with a return processing correctly. Here, we will break down several common p...