Returns

Getting Started

Returns: Quick Start Guide
This guide serves as your starting point for managing returns using Swap. It combines a quick reference overview...
Returns: Overview of Key Features
This guide details Swap Returns' Key Features. It offers a peek into each feature and shows how it can benefit y...

Custom Return Window Feature
With the release of the Custom Return Window functionality, managing returns has become more dynamic and tailore...
Edit Return Feature
Customers can edit previously requested returns as long as the item hasn’t been sent back to the store. This fea...
Adding Portal Entry Text
This guide will walk you through the steps to add or change your portal entry text. 1. Open the Returns drop...
Customising Shop Now/Shop Later Texts
Instead of issuing a refund, offer customers the option to select a gift card, keeping the value within your bus...
How to Add Countries For International Returns
This guide will walk you through the process of adding countries for international returns. 1. Go to the Sw...
Portal Background Image Guide
Background images within the Swap Portal work best when they follow the rule of thirds, with the main focal poin...

How to Use Pre-Populated Fields
Pre-filling fields in the return portal URL is an effective feature to improve your customers' return process. A...
Different Return Windows for Different Products
Not all products are the same, and a one-size-fits-all return window may not suit every item in your store. The ...
How to Add a Product Tag on Shopify
You can use Shopify tags to streamline your returns process. You can target Shopify tags with Advanced Rules and...
How to Extend the Return Window for Specific Periods
A return policy is a cornerstone of any e-commerce business. It reassures customers, builds trust, and helps clo...
Create RMA (Override Postage Fees)
Swap allows you to set various return, exchange, and credit postage fees. However, we understand the need f...
Create RMA (Override Return Window)
Swap automatically enforces your brand's return window policy, ensuring that customers cannot initiate a return ...

DHL US Collections
We don't offer DHL Collections in the portal, but you can add the link and info about DHL collections on the por...
Royal Mail Collections
Currently, Royal Mail Collections are not offered in the portal. However, you can add the link and info about Ro...
Accessing your Customer’s Shipping Label and Tracking
It’s possible to download a copy of a customer’s return label (and commercial invoices where relevant) and check...
Letting Customers Use Their Own Label For Returns
Providing your customers the option to return items via their ‘Own Label’ means they can purchase their own ship...

Returns: Analytics Dashboard
The Returns Analytics Dashboard provides an overview of your returns and exchanges, offering insights to optimiz...

Webhook for Return Data
The advanced rule’s action Trigger a webhook with the return data will send the following data to a URL indicate...
Quality Control: Product Intake
API Endpoints There are 2 API endpoints that may be called to notify Swap regarding the condition of the product...
Quality Control: Unexpected Return
Name /quality-control-unexpected-return Method POST URL parameters Name Mandatory Type Description ...
Quality Control: Expected Return
Name /quality-control-expected-return Method POST URL parameters Name Mandatory Type Description ...
/rma_search (version 1)
Name /rma_search Method GET Request Name Mandatory Type Description api_token yes string API ke...
/rma (version 1)
Name /rma Method GET Request Name Mandatory Type Description api_token yes string API key provi...

Gorgias x Swap Integration
With Swap’s integration in Gorgias, streamline support by accessing all return-related details directly within y...
Mintsoft x Swap Integration
This integration allows you to streamline your logistics and inventory management processes and get the most out...
Klaviyo x Swap Integration
Swap provides pre-built email notifications that can be accessed in your dashboard. However, you can supplement ...

Store Credit in Swap - Accounting
At Swap, we enable you to retain revenue by letting you incentivise your customers to take a store credit in the...

Advanced Rules
Advanced rules allow further customisation of the way returns are processed. They can often replace the traditio...

Adding a New User to Swap
To give others access to your Swap Dashboard, you can add them as a user. In the Swap Dashboard, on the left, ...

Troubleshooting Issues With Returns
At times, you may encounter issues with a return processing correctly. Here, we will break down several common p...