Common Actions
- How to Use Pre-Populated Fields
- Different Return Windows for Different Products
- How to Add a Product Tag on Shopify
- How to Extend the Return Window for Specific Periods
- Create RMA (Override Postage Fees)
- Create RMA (Override Return Window)
- Deleting a Return in Swap
- Returns: Customer Emails
- How to Deactivate a Credit
- Creating a Shopify Test Order
- Requesting and Processing an Exchange for Something Else Through Swap
- Requesting and Processing an Exchange Through Swap
- Requesting and Processing a Refund Through Swap
- Requesting and Processing Store Credit Through Swap
-
How to Use Pre-Populated Fields
Pre-filling fields in the return portal URL is an effective feature to improve your customers' return process. A...
-
Different Return Windows for Different Products
Not all products are the same, and a one-size-fits-all return window may not suit every item in your store. The ...
-
How to Add a Product Tag on Shopify
You can use Shopify tags to streamline your returns process. You can target Shopify tags with Advanced Rules and...
-
How to Extend the Return Window for Specific Periods
A return policy is a cornerstone of any e-commerce business. It reassures customers, builds trust, and helps clo...
-
Create RMA (Override Postage Fees)
Swap allows you to set various return, exchange, and credit postage fees. However, we understand the need f...
-
Create RMA (Override Return Window)
Swap automatically enforces your brand's return window policy, ensuring that customers cannot initiate a return ...
-
Deleting a Return in Swap
Deleting a return in Swap will permanently remove the return request from the system as if it never existed. Thi...
-
Returns: Customer Emails
⚠️ If you are using the Klaviyo integration, refer to the Klaviyo documentation instead. Swap automatically emai...
-
How to Deactivate a Credit
When a customer selects a Shop Now or Shop Later credit, a new gift card product order is generated in Shopify. ...
-
Creating a Shopify Test Order
To test Swap Returns, you need to create a test order. This article explains how to create an order for testing ...
-
Requesting and Processing an Exchange for Something Else Through Swap
This article explains how to request and process an exchange for something else through Swap. It covers exchangi...
-
Requesting and Processing an Exchange Through Swap
This article explains how to request and process an exchange through Swap. It covers exchanging for a different ...
-
Requesting and Processing a Refund Through Swap
This article will explain how to request and process a refund through Swap. Requesting a Refund Requesting ...
-
Requesting and Processing Store Credit Through Swap
Offering store credit as part of your return process is a powerful way to enhance customer satisfaction while re...