Instead of issuing a refund, offer customers the option to select a gift card, keeping the value within your business while providing them with a positive, flexible alternative. This approach turns potential losses into opportunities to strengthen customer loyalty. Navigate to your settings to:
- Fully customise text to craft a message that feels personal and aligns with your brand's voice.
- Highlight special perks, like free returns, to make the offer even more appealing.
It’s a seamless way to "save the sale" and foster long-term connections with your customers.
Customising the Shop Now/Later Texts
Go to returnsportal.co
1. Open the Returns drop-down menu
2. Click "Design"
3. Open the "Portal" tab
4. Scroll down to "Method selection"
5. Customise the Shop Now text here
6. Customise the Shop Later text here
7. Customise the Refund text here
8. Customising the Title changes the text on the top of the button
9. Customising the Sub Text changes the text on the bottom of the button
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