Currently, Royal Mail Collections are not offered in the portal. However, you can add the link and info about Royal Mail collections on the portal confirmation page. Customers can organise a collection with their tracking number from their label at https://www.royalmail.com/collection.
⚠️ For Royal Mail collections, the customer must select the printed label. The QR code will not work. Consider adding this information to the Return Portal landing page.
Adding the Text
Where to add the text:
-
Go to your Swap dashboard
-
Head to Reurns → Design → Portal
-
Scroll down and add the text in the ‘Confirmation Page Text’ box
You can organise a Royal Mail Collection with the tracking number on your label at https://www.royalmail.com/collection.
Related to