Swap provides one return label per return request by default. However, a single label is not always sufficient when multiple packages are required to complete a return. To simplify this process, we’ve introduced a feature allowing you to generate up to two additional labels directly from the dashboard.
When to Use This Feature
You should use the “Create Additional Label” button when:
- The customer needs to return multiple items in separate packages.
- The original return label does not cover all items due to size or weight limits.
How It Works
- Navigate to the return request (RMA) in the dashboard.
- Locate the “Additional Labels” section in the right-hand panel.
- Click the “Create Additional Label” button.
- New labels (up to two additional) will appear with download options:
- Download label: for printing
- Download QR code: for QR-based returns (if supported)
Each label will have the exact same origin and destination address as the original.
Example
After clicking the button:
Carrier Support
This feature is only available for returns where the original label was successfully created using a supported carrier. Supported carriers include:
- Royal Mail (Printed)
- Royal Mail QR
- Royal Mail QR + Label
- UPS Standard
- UPS Saver
- UPS Standard EU
- UPS Saver EU
- UPS Standard NL
- UPS Saver US
- UPS Ground
- UPS Domestic
- DHL Express
- DHL Express Economy
- DHL Express Domestic
Notes
- The button will only appear if a return label has already been created.
- This feature is not supported for all carriers; ensure the original return uses one of the listed services above.
- Labels created using this feature are identical in content but have unique tracking numbers.