Pre-filling fields in the return portal URL is an effective feature to improve your customers' return process. Adding a few parameters to the portal link can make it easier for users to complete their returns, reducing friction and improving their experience.
What Are Pre-Populated Fields?
The pre-populated fields feature allows you to include specific customer information—such as their email address and order number—in the URL for your return portal. When customers access this link, these details are already filled in, meaning they only need to confirm and proceed with their return.
Benefits of Pre-Populated Fields
Using pre-filled return links offers several benefits:
- Improved Customer Experience: Simplifies the return process, reducing the effort needed from customers.
- Fewer Errors: Minimizes the chance of incorrect details being entered by users.
- Time-Saving: Speeds up the return process for both customers and support teams.
By incorporating pre-populated fields into your return portal URLs, you can create a more efficient, user-friendly experience for your customers. Whether you’re sending out automated notifications or handling individual cases, this feature is a simple way to reduce hassle and improve customer satisfaction.
How to Set Up Pre-Populated Fields
Follow these steps to create a customised return link with pre-filled fields:
Understand the Parameters
You can use two URL parameters:
- &e=: Represents the customer’s email address.
- &o=: Represents the order number.
Make sure to encode special characters in the values:
- @ becomes %40
-
becomes %23
Build the URL
Start with the base URL for your store’s return portal and add the required parameters.
Example:
- Base URL: https://returnsportal.co/r/examplestore?s=1&lang=
- Email: customer@example.com
- Order Number: #1234
Constructed URL:
<https://returnsportal.co/r/examplestore?s=1&lang=&e=customer%40example.com&o=%231234>
Once added, this URL will direct the customer to the return portal with their email address and order number already filled in.
Distribute the URL
Here are suggested ways of distributing the link:
- Email notifications: Include the return link in automated order confirmation or shipping emails.
- Support communications: Provide personalised links when assisting customers with returns.
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