Settings & Configurations

Custom Return Window Feature

With the release of the Custom Return Window functionality, managing returns has become more dynamic and tailore...

Edit Return Feature

Customers can edit previously requested returns as long as the item hasn’t been sent back to the store. This fea...

Adding Portal Entry Text

This guide will walk you through the steps to add or change your portal entry text.   1. Open the Returns drop...

Customising Shop Now/Shop Later Texts

Instead of issuing a refund, offer customers the option to select a gift card, keeping the value within your bus...

How to Add Countries For International Returns

This guide will walk you through the process of adding countries for international returns.   1. Go to the Sw...

Portal Background Image Guide

Background images within the Swap Portal work best when they follow the rule of thirds, with the main focal poin...

Return Reasons Feature

Capture and analyse the reasons behind product returns in a way that fits your store’s unique needs. The Return ...

Pre-Order Feature

⚠️ This feature will not be available if your plan does not support it. To upgrade your plan, contact your Swap ...

How to Set Up Swap as a Sales Channel

To utilise the "Exchange for Something Else" feature, you must configure the Swap sales channel within Shopify. ...

Embedded Portal iFrame (Beta)

You can embed the Swap portal directly onto your page using the iframe code. However, you may need a developer's...

Adding Multiple Return Shipping Destinations

Swap allows you to assign specific addresses to individual carriers based on your unique requirements. When a cu...

Enabling the Shop Now Pre-Select Option

When enabled, the Shop Now Credit option on the return portal will be highlighted and pre-selected as a return o...

Setting or Changing Return Shipping Fees

This guide explains how to set the price you charge for returns, exchanges, and credits in Swap. How to Set Retu...

Setting the Return Window

Swap automatically enforces a brand's return window policy, whether it be 14 days, 30 days, etc. This means a cu...

Exchange for Something Else Feature

The "Exchange for Something Else" feature is a functionality designed to improve the customer return experience ...

Adding HS Codes and Country of Origin

To add HS (Harmonized System) Codes and the Country of Origin to a product in Shopify, follow these steps: In ...

Terms And Conditions Checkbox

You can enable a confirmation checkbox to verify that the customer agrees to their selections within the portal ...