Common Actions

In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follo...

This guide will walk you through processing a refund in Swap. To learn how to request a return, please follow th...

This guide will walk you through processing store credit in Swap. To learn how to request a return, please follo...

Learn how to request a return through the Swap Returns Portal. Click here to watch How to Request a Return En...

Maintaining an organised returns process ensures smooth workflows and reduces potential issues. An efficient ret...

In some cases—such as providing a link to book a virtual fitting session or directing users to regional return p...

This guide will walk you through editing the portal entry text. Click here to watch Go to your Swap Dashboard...

This guide will walk you through the process of setting or changing return shipping fees in the application Clic...

This guide provides instructions on changing the Returns Portal background. Click here to watch Go to your Sw...

This guide outlines the process of adding countries for international returns in Swap Returns. Click here to wat...

To give others access to your Swap Dashboard, you can add them as a user.     Adding a New User 1. Click "Use...

You can use advanced rules to extend the return window for a specific period, such as for orders created during ...

It’s possible to download a copy of a customer’s return label (and commercial invoices where relevant) and check...

Swap allows you to set various return, exchange, and credit postage fees. However, we understand the need to gra...

Swap allows you to set a return window in which returns are accepted. However, we understand the need to overrid...

Deleting a return in Swap will permanently remove the return request from the system as if it never existed. Thi...