Deleting a return in Swap will permanently remove the return request from the system as if it never existed. This action is recommended only if you need to modify the return request for the customer while it is in the ‘Pre-transit’ status. For returns that are ‘In-transit’ or ‘Delivered,’ consider placing the return ‘On hold’ or closing it instead. Deleting a return in these statuses will result in losing all associated records and documentation in your system.
Deleting a Return
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Go to your Swap Dashboard.
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In the menu on the left, click on ‘Returns’.
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Look for the correct order number in the list and click on the return to open it. You can also use the search bar or filter options.
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You will see an action menu on the bottom right. It might be open or closed.
- You might have a red trash icon on the top right instead.
- You might have a red trash icon on the top right instead.
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Click ‘Remove’ to delete the return.
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