In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follow this guide.
-
Go to the Swap Dashboard
-
In the "Type" column, you can see which returns are exchanges.
-
Let's open an RMA
-
This is the item that is being returned
-
This is the item that it is being exchanged for
-
The item is not approved
-
Click "Approved" to approve the item
-
Here, you can find a financial breakdown of the RMA. In this case, it is an equal exchange
-
Here, you will find the customer info and shipping address
-
This is the shipping carrier information
-
Click "Process Return" to process and close the RMA
