It’s possible to download a copy of a customer’s return label (and commercial invoices where relevant) and check the shipment tracking within the return entry in the Swap dashboard.
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In the Swap Dashboard, on the left, click on returns.
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Find the order number in the list.
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On the right, you'll find a section on Shipping status. Click one of the buttons to download the QR code and/or shipping label emailed to the customer in their return confirmation email.
There's also a link to the return shipment tracking. Click on the shipment tracking number, and you'll be taken to the carrier's tracking site to see the status update of the return shipment.
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