This guide will walk you through processing a refund in Swap. To learn how to request a return, please follow this guide.
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Go to your Swap Dashboard
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In the "Type" column, you can see which returns are Refunds.
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Let's open an RMA
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This item has not been approved.
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Click "Approved" to approve the item
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Here, you can find a financial breakdown of the RMA. As you can see, in this case, the return shipping fee is deducted from the total return value.
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Here, you will find the customer info and shipping address
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This is the shipping carrier information
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Click "Process Return" to process and close the RMA
