Returns V2

Common Actions

Processing an Exchange
In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follo...
Processing a Refund
This guide will walk you through processing a refund in Swap. To learn how to request a return, please follow th...
Processing Store Credit
This guide will walk you through processing store credit in Swap. To learn how to request a return, please follo...
Requesting a Return
Learn how to request a return through the Swap Returns Portal. Click here to watch How to Request a Return En...
Returns Housekeeping: Keeping Up to Date at Swap
Maintaining an organised returns process ensures smooth workflows and reduces potential issues. An efficient ret...
How to Add a Link in the Banner
In some cases—such as providing a link to book a virtual fitting session or directing users to regional return p...

Shop Now vs. Shop Later
When customers initiate a return through the portal, other than a refund, you can offer them two options: Shop N...
Shop Now Bonus Calculation
The Shop Now Bonus allows customers to receive additional credit when they choose to shop immediately with their...
Shop Now and Exchange for Something Else
Exchange for Something Else, also called Shop Now, lets customers exchange their return for a new, different ite...
In-Store Shop Now Experience
The In-Store Shop Now Experience allows customers to browse your Shopify storefront during the return process an...
Returns: Analytics Dashboard
The Returns Analytics Dashboard provides an overview of your returns and exchanges, offering insights to optimis...
Regenerate Labels
At SWAP, we understand how frustrating it can be when return labels fail to generate properly. These errors can ...

Compare At Price
This document outlines the process of determining a product’s eligibility for return based on its discount perce...
Advanced Rules
Advanced rules allow further customisation of the way returns are processed. They can often replace the traditio...

Connecting your Stripe Account
Streamline your payment processing by connecting your Stripe account directly to Swap. This integration enables ...
Swap x Gorgias Integration
Integrating SWAP with Gorgias empowers customer service teams by displaying real-time return and exchange data w...
Global Returns: Enable Refunds of Taxes and Duties
Our platform offers a streamlined solution for managing Global returns, providing real-time visibility and contr...

Accounting Types
SWAP provides multiple accounting options for reconciling returns, exchanges, and gift cards within Shopify. It ...

Quality Control by CSV
Our platform allows you to manually upload and update your Quality Control status via a CSV file, making it easy...

RMA API
The SWAP Returns API enables you to retrieve return data from the Swap dashboard programmatically. This is usefu...
Quality Control API
Note: This feature is currently in beta. Documentation and behaviour may change prior to full release. The Quali...
Shopify Returns and Exchanges APIs
Integration with Shopify’s Return APIs allows seamless communication between SWAP and your Shopify order. The in...
SWAP Webhooks
Webhooks are a way for applications to communicate automatically with each other. When an event occurs in one sy...