Deleting a Return in Swap

Deleting a return in Swap will permanently remove the return request from the system as if it never existed. This action is recommended only if you need to modify the return request for the customer while it is in the ‘Pre-transit’ status. For returns that are ‘In-transit’ or ‘Delivered,’ consider placing the return ‘On hold’ or closing it instead. Deleting a return in these statuses will result in losing all associated records and documentation in your system.

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Deleting a Return

1. Go to returnsportal.co

1. Click "Returns"

3. Look for the correct order number in the list and click on the return to open it

4. Search by order number or use filters to help you find the return

5. Click this icon to delete the return

6. Click "DELETE" to confirm

Related to

• Returns V1