Offering store credit as part of your return process is a powerful way to enhance customer satisfaction while reducing the impact of refunds on your revenue. This guide will walk you through requesting and processing store credit using Swap.
Requesting Store credit
Requesting Store Credit is done through the returns portal.
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On the Swap returns portal, fill in the order number and the email address associated with the order.
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On the left, you will find the items eligible for return. Click on an item to select it.
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Choose the reason for the return by clicking on it.
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If necessary, add a picture as proof.
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Now choose ‘Refund’ to receive store credit.
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The item will now display under ‘Items to return’ on the left of the page. To return more items, select them by clicking and repeat the process.
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To continue, click ’Continue’ on the bottom left.
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Select ‘Shop Now’ and click ‘Continue’.
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Select your preferred return method.
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On the next screen, you can review a summary of your return(s). If everything is in order, click ‘Confirm Return.’
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You will now receive your shipping label. This will also be sent by email to the customer.
Processing Store Credit
Processing Store Credit is done in the Swap Dashboard.
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In the Swap Dashboard, on the left, click ‘Returns.’
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Here, you will see a list of all returns. Click on the return you wish to process to open it.
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This page provides more information about the return, such as the return item and the reason. To restock the item in Shopify, tick the box called ‘restock’ after it has been returned.
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Click on ‘Approve’ to approve the return.
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Click ‘Process item(s)’ at the bottom right to process the Store Credit. This will issue the Store Credit as an e-mail gift card to the customer and close the return.