How to Deactivate a Credit

  • Updated

When a customer selects a Shop Now or Shop Later credit, a new gift card product order is generated in Shopify. Sometimes, you may need to deactivate the credit so it can’t be used, for example, if the customer changes their mind and wants a refund.

 

 

Deactivating a Credit

Follow these steps to deactivate a credit:

  1. Log in to Shopify and, on the left side menu, go to Products → Gift cards.

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  2. On the Gift cards page, search for the name of the customer who was issued the credit.

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  3. Check the box next to the gift card you want to deactivate.

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  4. At the bottom of the page, click the Deactivate selected gift card button.

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  5. On the pop-up that appears, click the red Deactivate button.

     ⚠️ You cannot undo the deactivation of a gift card.

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  6. The gift card will now show as deactivated and won’t be able to be redeemed.

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