Global
Getting Started
-
Setting Up Global
Swap Global will integrate into Shopify to enable cross-border commerce and shipping. This will allow you to han...
-
Global: Overview of Key Features
With Swap Global, you can expand your e-commerce reach effortlessly and tailor your international shopping exper...
Features
-
VAT-Inclusive Pricing
With VAT-Inclusive pricing, you can seamlessly integrate VAT into your product prices. This approach simplifies ...
-
Total Landed Cost (TLC) Inclusive Pricing
TLC Inclusive Pricing removes friction from cross-border sales by providing all-in pricing for international sho...
-
Handling Shipping Discounts with Swap Global
This article outlines how general discounts are processed by Swap Global during the checkout process. It covers ...
Shipping
-
How to Set Up Free Shipping Thresholds
Offering free shipping can be an effective way to drive sales and customer satisfaction, but it’s important to a...
-
How to Create, Expand, and (De)Activate Shipping Zones
Shipping zones are specific geographical areas to which you can ship your products. These zones allow you to set...
-
How to Create, Expand, or Activate a Shopify Market
You must create an international Shopify Market to enable cross-border sales and shipping. This guide will help ...
-
Custom Fees in Swap Global
The custom fees section allows you to create as many custom fees as you like, which will be charged to the custo...
-
Understanding Shipping Zones
Shipping zones are specific geographical areas to which you can ship your products. These zones allow you to set...
Taxes & Duties
-
Understanding Claimable Taxes
Navigating international shipping and returns can be complex, especially when it comes to managing taxes and dut...
-
How to Remove Taxes and Duties from International Markets
To ensure Swap accurately calculates international taxes and duties, you must confirm that Shopify is not handli...
-
Shopify Tax Collection
Shopify allows you to collect the estimated taxes and duties through them. This is not preferred when using Swap...
-
Tax Breakdown in Shopify Checkout
The integration of Swap Global with Shopify's extensibility features significantly improves the checkout process...
Common Actions
-
Adding Swap Global to a Manual Order
When creating a manual order, once you add the products and the customer info/shipping address, Shopify will det...
Accounting
-
Billing
The Billing Page in your Swap Global dashboard provides an overview of all your Swap Global invoices. Acce...
-
Invoice Details
The Invoice Details Page provides a detailed invoice breakdown, including all associated transactions and aggreg...
Settings & Configurations
-
Platform Variances
Order breakdowns shown in the Swap Global Dashboard reflect the order values used in calculations for taxes, VAT...
-
How to Add the Swap Global Checkout Extension
⚠️ This feature is only available to stores on the Shopify Plus plan. The Swap Global app comes with a Checkout ...
-
How to Create a Pricing Zone
Pricing zones are an efficient way to simultaneously manage and apply pricing strategies across multiple countri...
Analytics
-
Global: Analytics Dashboard
Found under Global → Analytics. The Analytics Dashboard provides an overview of Global’s performance, helping yo...
General Information
-
Understanding Shopify Markets
Shopify Markets is a cross-border management tool that allows you to manage your international e-commerce operat...
-
Understanding Pricing Zones
Pricing zones are a powerful tool for managing and applying a consistent pricing strategy across multiple countr...
Troubleshooting
-
Troubleshooting Pricing Issues
Encountering pricing discrepancies can be frustrating for both you and your customers. Inconsistencies could lea...