Protect

General Information

Protect: Dashboard Overview
The three sub-tabs in the Protect Dashboard will help you manage different aspects of Swap Protect. These includ...
Protect: Customer Emails
Swap Protect will send emails to customer orders with Swap Protect. All customer queries for Swap Protect will b...
Protect: Billing & Reimbursement
To ensure customer satisfaction, we simplify the checkout process to a single transaction. This means consolidat...
Claim Status Glossary
This is a list of Claim Status terms and their definitions. Issue Status The status of the issue/claim for ...

Setting Up Swap Protect
Welcome to the Swap Protect Onboarding Guide. This guide will walk you through the process of integrating Swap P...
Automatically fulfilling Swap Protect in Shopify
Orders with the “Swap Protect” product will be marked as “unfulfilled” by default since it’s a digital item. If ...
Setting Up Your Swap Protect Widget
Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. If your package is impacted by...
Submitting a Claim
This article explains the process of submitting a claim with Swap Protect. Claims for packages marked "delivered...