Protect

Overview & Key Concepts

  • How does Swap Protect Work?

    When it comes to securing orders against unforeseen issues like loss, theft, or damage, Swap Protect offers a so...

Installation & Setup

  • Protect: Quick Start Guide

    Swap Protect is your all-in-one solution for safeguarding customers’ orders against loss, damage, or theft. This...

Protected Orders & Coverage

  • Shipping Zone Protection

    Providing flexible and localised protection options is key to supporting international sales. With Shipping Zone...

  • Consumer Mode Protection

    Consumer Mode Protection offers a flexible and transparent way for customers to safeguard their orders. This mod...

  • Merchant Mode Protection

    Providing a seamless and worry-free shopping experience can greatly improve customer trust and loyalty. Merchant...

  • Protected Orders Screen

    The Protected Orders Screen is part of Swap Protect. It allows you to view and manage orders that have package p...

  • Which Orders are Protected?

    When it comes to protecting orders, clarity is key. Swap Protect provides a comprehensive solution to safeguard ...

Claims & Resolutions

  • Handling Claims with Protect

    Effectively managing insurance claims is important to delivering a seamless and satisfying customer experience. ...

General Information

  • Protect: Customer Emails

    Swap Protect will send emails to customer orders with Swap Protect. All customer queries for Swap Protect will b...

  • Protect: Billing & Reimbursement

    To ensure customer satisfaction, we simplify the checkout process to a single transaction. This means consolidat...

  • Claim Status Glossary

    This is a list of Claim Status terms and their definitions.     Issue Status The status of the issue/claim for ...

How-To's

  • Automatically fulfilling Swap Protect in Shopify

    Orders with the “Swap Protect” product will be marked as “unfulfilled” by default since it’s a digital item. If ...

  • Submitting a Claim

    This article explains the process of submitting a claim with Swap Protect. Claims for packages marked "delivered...