Protect
Overview & Key Concepts
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How does Swap Protect Work?
When it comes to securing orders against unforeseen issues like loss, theft, or damage, Swap Protect offers a so...
Installation & Setup
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Protect: Quick Start Guide
Swap Protect is your all-in-one solution for safeguarding customers’ orders against loss, damage, or theft. This...
Protected Orders & Coverage
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Shipping Zone Protection
Providing flexible and localised protection options is key to supporting international sales. With Shipping Zone...
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Consumer Mode Protection
Consumer Mode Protection offers a flexible and transparent way for customers to safeguard their orders. This mod...
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Merchant Mode Protection
Providing a seamless and worry-free shopping experience can greatly improve customer trust and loyalty. Merchant...
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Protected Orders Screen
The Protected Orders Screen is part of Swap Protect. It allows you to view and manage orders that have package p...
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Which Orders are Protected?
When it comes to protecting orders, clarity is key. Swap Protect provides a comprehensive solution to safeguard ...
Claims & Resolutions
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Handling Claims with Protect
Effectively managing insurance claims is important to delivering a seamless and satisfying customer experience. ...
General Information
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Protect: Customer Emails
Swap Protect will send emails to customer orders with Swap Protect. All customer queries for Swap Protect will b...
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Protect: Billing & Reimbursement
To ensure customer satisfaction, we simplify the checkout process to a single transaction. This means consolidat...
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Claim Status Glossary
This is a list of Claim Status terms and their definitions. Â Â Issue Status The status of the issue/claim for ...
How-To's
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Automatically fulfilling Swap Protect in Shopify
Orders with the “Swap Protect” product will be marked as “unfulfilled” by default since it’s a digital item. If ...
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Submitting a Claim
This article explains the process of submitting a claim with Swap Protect. Claims for packages marked "delivered...