Which Orders are Protected?

When it comes to protecting orders, clarity is key. Swap Protect provides a comprehensive solution to safeguard purchases through Consumer Mode or Merchant Mode. But how do you know which orders are covered? This article walks you through the features of the Protected Orders Screen and explains how coverage works for each mode.

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The Protected Orders Screen

The Protected Orders Screen is your go-to for managing and monitoring all orders covered under Swap Protect. Accessible through the Swap Protect dashboard, this screen provides a view of every protected transaction.

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Coverage in Consumer Mode

In Consumer Mode, protection is optional for customers. Here’s how it works:

Opt-In Process

• Customers see a “Protect Your Order” widget on the cart page.
• They must manually opt in by clicking “+ Add Protection,” which adds a small premium to their order.
• Compliance with Shopify’s regulations ensures that this option is never pre-selected.

Benefits of Consumer Mode

• Customers are empowered to decide whether they want protection.
• You pass the cost directly to your customers, avoiding additional expenses.
• Transparency fosters trust, as customers clearly see the protection premium during checkout.

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Coverage in Merchant Mode

In Merchant Mode, protection is automatic for all orders. Here’s what you need to know:

Automatic Coverage

• Once Merchant Mode is activated, every new order placed in your store is automatically protected.
• Customers don’t need to take any action or make additional payments.

Benefits of Merchant Mode

• Simplifies the protection process by removing customer decision points.
• Improves customer trust by offering built-in protection at no additional cost.
• Provides you with full control over coverage without altering the customer experience.

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Comparing Consumer and Merchant Modes

To better understand the differences between Consumer and Merchant Modes, here’s a quick comparison:

Feature	Consumer Mode	Merchant Mode
Customer Action	Must opt in by selecting the widget.	No action needed; coverage is automatic.
Cost	Passed to the customer via premium.	Absorbed by the merchant.
Protected Orders	Only opt-in orders are covered.	All new orders are covered.
Dashboard View	Shows only opted-in orders.	Displays all new orders placed.

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Why the Protected Orders Screen Matters

The Protected Orders Screen is more than just a dashboard; it’s a critical tool:

• Verify Coverage: Ensure all eligible orders are accurately protected.
• Simplify Claims: Quickly locate and manage claims using detailed order data.
• Improve Transparency: Gain a clear overview of how your protection setup is performing.

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Frequently Asked Questions

Q: How are claims linked to protected orders?

A: Claims are managed directly through the Protected Orders Screen, where you can view coverage details and claim statuses for each order.

Q: What happens to orders placed before activating protection?

A: Only orders placed after enabling Protect are covered. Previous orders will not appear on the Protected Orders Screen.