The Protected Orders Screen is part of Swap Protect. It allows you to view and manage orders that have package protection enabled.
Key Functionalities
- View protected orders: Merchants can track which orders are covered under the protection plan.
- Search orders: Quickly find an order using the search bar.
- File claims: Initiate a claim request directly from the dashboard.
- Review coverage details: See the coverage amount, fees, and protection mode for each order.
Accessing the Protected Orders Screen
- Log in to your Swap Dashboard.
- Navigate to the Protect section in the sidebar.
- Click Protected Orders to view all orders with package protection.
Overview of the Protected Orders Screen
The Protected Orders Screen displays a table containing all insured orders. Each row represents a protected order and shows details such as order number, customer details, and order details.
Columns in the Protected Orders Table
| Column Name | Description |
|---|---|
| Order Name | The unique identifier for the order. |
| Customer Name | The name of the customer who placed the order. |
| Customer Email | The customer’s email address. |
| Order Subtotal | The total amount of the order. |
| Amount Covered | The amount covered under package protection. |
| Carrier | The shipping provider associated with the order. |
| Claim Filed | Indicates whether a protection claim has been filed for the order. |
Search Options
You can use the search bar to locate specific orders by their order number. Please note that you must include “#” in the order number.
Action Buttons
New Claim: You can file a claim for a protected order by clicking the green “+ New Claim” button.
Order Details View
Clicking an order in the table opens the Order Details View, providing in-depth information about the selected order.
Fields in the Order Details View
| Field Name | Description |
|---|---|
| Order Name | The order’s unique identifier. |
| Shopify Order ID | The corresponding Shopify order ID. |
| Order Date | The date when the order was placed. |
| Customer Name | The name of the customer. |
| Customer Email | The email associated with the order. |
| Carrier | The shipping carrier used for delivery. |
| Order Subtotal | The total value of the order. |
| Amount Covered | The amount insured for this order. |
| Protection Mode | The protection type, e.g., Merchant or Customer mode protection |
| Merchant Payment | The fee the merchant pays for package protection. |
| Merchant Fee Percentage | The percentage of the order subtotal charged to the merchant for coverage. |