Global Returns: Enable Refunds of Taxes and Duties

  • Updated

Our platform offers a streamlined solution for managing Global returns, providing real-time visibility and control over Taxes and Duties refunds. Through the portal and dashboard, you can now manage the return of orders facilitated by Swap Global, ensuring that you stay informed and in control of your credits.

When a customer returns an item shipped internationally through Swap Global, the global taxes can be refunded in addition to the product price.

 

 

Overview

When using Swap Global, you can manage your international shipping taxes and duties. With Global Returns, the taxes and duties can also be refunded when included in the Global order.

SWAP Return has several options for managing your Global refund decision:

  1. Do not refund taxes & duties
  2. Refund all taxes & duties (inclusive and non-inclusive)

For additional information regarding refundable taxes & duties, read this article.

Notes

  1. Taxes and duties included in the item price will not be affected by this setting and will be refunded by default to the customer.
  2. Fees are not refundable in the current setting.

 

 

How it Works

  1. The customer requests to return an item (partial or full order).
  2. Swap will calculate the amount to return based on the store's settings.
  3. The customer selects a returns method:
    1. Refund: consumers will be refunded the calculated amount according to the setting
    2. Store credit: consumers will receive the store credit as defined in the store credit settings, including the Global taxes
    3. Exchange for something else: Global taxes are not yet supported for Exchange for Something Else and will not be enabled in case non-inclusive taxes are being refunded
    4. Variant exchange: Global taxes are not yet supported for variant exchanges and will not be enabled in case non-inclusive taxes are being refunded
  4. The returns process ends; the return will be marked in Global’s system, and the invoice will be updated accordingly.

 

 

How to Pick a Taxes and Duties Refund Option

1. Open the Returns drop-down menuOpen the Returns drop-down menu
2. Click "Settings"Click 'Settings'3. Open the "Returns" tabOpen the 'Returns' tab4. On the bottom, you will find "Global orders"
On the bottom, you will find 'Global orders'5. Select one of the optionsSelect one of the options6. Click "Save"Click 'Save'

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